Frequently Asked Questions (FAQ)
1. Reservations & Booking
Q: How can I make a reservation?
You can book directly by phone, or via third-party travel platforms.
Q: What payment methods do you accept?
We accept bank transfers and Cash/UPI
Q: Can I modify or cancel my reservation?
Yes, modifications and cancellations are allowed based on our cancellation policy. Fees may apply.
Q: Do you require a deposit?
Yes, a deposit is required at the time of booking, depending on the room type and reservation terms.
2. Check-In & Check-Out
Q: What are the check-in and check-out times?
- Check-In Time: 12:00 PM
- Check-Out Time: 10:00 AM
Q: Is early check-in or late check-out available?
Yes, early check-in and late check-out are available upon request, subject to availability.
Q: Do I need to present ID during check-in?
Yes, a valid ID (Adhar card/Passport, driver’s license, or government-issued ID) is required.
3. Amenities & Services
Q: Do you offer free Wi-Fi?
No.
Q: Is room service available?
Yes, room service is available during specified hours. Please check with the front desk for the menu and timing.
Q: Do you have a swimming pool and spa?
No,we do not have Pool & Spa.
Q: Is parking available?
Yes, we offer free on-site parking for guests.
4. Dining & Restaurant
Q: Do you have on-site dining options?
Yes, we have an in-house restaurant serving a variety of cuisines, including Indian specialties.
Q: Can I request special dietary meals?
Yes, we accommodate special dietary requests. Please inform us in advance.
Q: Do you offer room delivery from the restaurant?
Yes, you can order from the restaurant menu and have it delivered to your room.
5. Policies & Regulations
Q: What is your smoking policy?
Smoking is allowed only in designated areas. Smoking in non-smoking rooms will result in a cleaning fee.
Q: Do you allow pets?
Pets are allowed.
Q: What is your child policy?
Children of all ages are welcome. Extra beds and cribs are available upon request (additional charges may apply).
6. Events & Group Bookings
Q: Do you host events or group bookings?
Yes, we offer venues for Birthday Celebration.
Q: Do you provide event planning services?
No, we do not provide event planning services.
7. General Information
Q: Is the resort wheelchair accessible?
Yes, we have Partial wheelchair-accessible rooms and facilities.
Q: How can I contact Ratwa Resort?
You can reach us via:
Ratwa Resort
Ratwa Resort, Bhimashankar, Nigdale, Maharashtra 410509
Phone: +91 94210 08880
Email ID: ratwaresort@gmail.com
Effective Date: 01/05/2025