Frequently Asked Questions (FAQ)
Welcome to RATWA RESORT By accessing or using our website, booking services, or staying at our resort, you agree to comply with and be bound by these Terms of Use. Please read them carefully.
1. Reservations & Booking
Q: How can I make a reservation?
You can book directly by phone, or via third-party travel platforms.
Q: What payment methods do you accept?
We accept bank transfers and Cash/UPI
Q: Can I modify or cancel my reservation?
Yes, modifications and cancellations are allowed based on our cancellation policy. Fees may apply.
Q: Do you require a deposit?
Yes, a deposit is required at the time of booking, depending on the room type and reservation terms.
2. Check-In & Check-Out
Q: What are the check-in and check-out times?
- Check-In Time: 12:00 PM
- Check-Out Time: 10:00 AM
Q: Is early check-in or late check-out available?
Yes, early check-in and late check-out are available upon request, subject to availability.
Q: Do I need to present ID during check-in?
Yes, a valid ID (Adhar card/Passport, driver’s license, or government-issued ID) is required.
3. Amenities & Services
Q: Do you offer free Wi-Fi?
No.
Q: Is room service available?
Yes, room service is available during specified hours. Please check with the front desk for the menu and timing.
Q: Do you have a swimming pool and spa?
No,we do not have Pool & Spa.
Q: Is parking available?
Yes, we offer free on-site parking for guests.
4. Dining & Restaurant
Q: Do you have on-site dining options?
Yes, we have an in-house restaurant serving a variety of cuisines, including Indian specialties.
Q: Can I request special dietary meals?
Yes, we accommodate special dietary requests. Please inform us in advance.
Q: Do you offer room delivery from the restaurant?
Yes, you can order from the restaurant menu and have it delivered to your room.
5. Policies & Regulations
Q: What is your smoking policy?
Smoking is allowed only in designated areas. Smoking in non-smoking rooms will result in a cleaning fee.
Q: Do you allow pets?
Pets are allowed.
Q: What is your child policy?
Children of all ages are welcome. Extra beds and cribs are available upon request (additional charges may apply).
6. Events & Group Bookings
Q: Do you host events or group bookings?
Yes, we offer venues for Birthday Celebration.
Q: Do you provide event planning services?
No, we do not provide event planning services.
7. General Information
Q: Is the resort wheelchair accessible?
Yes, we have Partial wheelchair-accessible rooms and facilities.
Q: How can I contact Ratwa Resort?
You can reach us via:
Ratwa Resort
Ratwa Resort, Bhimashankar, Nigdale, Maharashtra 410509
Phone: +91 94210 08880
Email ID: ratwaresort@gmail.com
Effective Date: 01/05/2025